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Apple Certified Help Desk Specialist
May 30th 2006
The Apple Certified Help Desk Specialist (ACHDS) 10.4 certification verifies an understanding of Mac OS X core functionality and an ability to configure key services, perform basic troubleshooting, and assist end users with essential Mac OS X capabilities. This certification addresses the technical skills needed by a Mac OS X specialist who works at a help desk or otherwise assists Mac OS X users with technical issues. The required exam is based on Mac OS X v10.4.
ACHDS certification is intended for Mac OS X help desk specialists, technical coordinators, service technicians, and others who support Mac OS X customers. Typical candidates for this certification are help desk personnel in businesses using Mac OS X systems for general productivity or creative design, service technicians who support Mac OS X customers, and technical coordinators or power users who manage networks of Mac OS X systems in their organizations — such as teachers and technology specialists who manage classroom networks or computer labs.
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